| Thermomedic Therapy Garments Delivery Goods in stock will be dispatched within 2 working days and in most cases you should receive orders within 3 to 10 working days (Australia Only). Generally, for international orders allow up to 21 working days for delivery. Occasionally, delays may occur, such as at Christmas or with transport delays which are out of our control, so delivery may take about 31 working days. Orders are dispatched by regular AUSTRALIA POST. Shipping cost is added to the order as you finalise your purchase. Shipping and postage costs are not refundable. Please be advised that packages are not insured for loss or damage unless you request it. There is an additional charge for registered or express mail. If you require tracking please email us for costs. Australian Delivery Cost (Please note prices are in Australian Dollars unless otherwise stated) Freight cost is calculated on your total purchase amount. For Australian orders over $69.99 postage is free for delivery in Australia. Please add $8.00 pack & shipping for orders under $69.99 for delivery in Australia. International Delivery Costs are: (Please note prices are in Australian Dollars unless otherwise stated) *Free Delivery on orders over $69.99. Please add $8.00 pack & shipping for orders under $69.99 for delivery outside Australia. Taxes & Duties Any taxes, duties, fees or charges are the responsibility of the buyer. Please check with your local authority for further advice as this will vary from state to state. Shipping Address In accordance with PayPal requirements, orders can only be sent to the shipping address provided by customer during checkout. If your personal details change after payment please make arrangements with your recipient to forward your order to you. Return, Exchange & Refund Policy We trust that you will be totally satisfied with your Thermomedic purchase. We are happy to suggest other options in the event of an exchange. If for any reason, one of our products does not meet your expectations, simply return the unused item within 14 days of receipt for a full product refund or credit, however, please observe the following conditions. We are unable to provide refund after 45 days of purchase date. Cancellations Cancellation or change of order must occur prior to us sending your order to you. Returns Use a trackable freight method. We recommend you insure your package for your protection while it is in transit, as we are not able to accept responsibility should it go astray. Customer to pay return freight. Please contact us for further information. Please refer to your freight or postal company for the status of your returned package. Refunds can take approximately 3 to 7 business days to complete once your return item is received by us. Allow one or two billing cycles for the credit to appear on your statement. You may call or email us to check on the progress of your return, however, we appreciate your patience. Please allow up to two business days for our reply. Conditions of Return Freight. Sorry, freight charges are not refundable on returned merchandise unless the return is the result of our error. This also includes special shipping requests, such as express or registered post. We work hard to ensure that every order is filled correctly and that our products are free from defects. If we do make a mistake, you may return your item by mail for a full refund. Shipping cost is non-refundable on returns. Orders sent with our free shipping offer will have the actual pack & shipping costs deducted. Missing Parcels Please check that the correct address was provided to us at checkout. If your parcel hasn't arrived by the time expected we recommend visiting your local Post Office or Mail Centre to see if they are holding it for you. Also check with family members, neighbours or front office staff as they may have accepted it on your behalf. Customer assumes responsibility for any lost or delayed shipments. If a loss or damage should occur, for any reason, we will provide available information to you so you can follow the matter up with your local postal centre. Thermomedic Therapy Garments recommend you have your orders shipped to your post office box or a secure home address. Due to circumstances beyond our control, Thermomedic Therapy Garments are not responsible for untraceable orders. If you trust your country's mail system, then your order should arrive in a safe, timely manner. Customers outside major cities may occasionally take several extra days to receive their orders. Thermomedic Therapy Garments happily send orders by registered post, however, there is an additional charge. Please contact us for prices. Thermomedic's 14 Day Full Money Back Guarantee is subject to the following conditions: Contact our Customer Support by email: customer.support@thermomedic.com for your Return Authorization Code & return shipping information to ensure your account is properly credited. Please ensure that your return is first approved by us & accompanied by our Return Authorization Code as we regret, that without this RAC, you will be charged a 10% restocking fee. All products must be returned to us in the original, new, unused condition in which you received it, including the original packaging material, documentation, labels & tags. Items washed, dry cleaned, or soiled are not refundable. Special clearance items are not refundable nor available with free shipping offer.* Merchandise returned to us in used, worn or unsaleable condition (as determined by our manager) cannot be accepted for refund & shall be returned to you at your cost. We reserve the right to substitute for a similar item if an identical item is not available. Please note that all returns must be sent freight prepaid. Due to sanitary concerns, we are unable to accept return or exchange of our Hip Support Underpants or other undergarments for any reason. Thermomedic will always do their best to provide you with the fastest service possible. Please allow 1-2 business days for standard processing. Return freight charges are the customer's responsibility. 'Undeliverable' or 'Refused by Recipient' returns will be subject to restocking fee & return freight charges. Freight will be the customer's responsibility if we are required to re-send the package. Product Specifications We reserve the right to change product specifications and we cannot guaranteed to exactly match the product. Please be advised that some differences or color variations may occur from time to time. This will not affect the product's performance. Product dimensions, fibre content and description can vary from time to time. Payment Security Orders and payments by Paypal to Thermomedic Therapy Garments are secure. All credit card payments are ENCRYPTED before we receive payment so no one other than the bank has your card information. You will need to enter your credit card details each time you shop as we do not have any record of your credit card details. Specials & Sale Items There is no return on sale or discounted specials. All items sold as is. Some items may have some slight imperfection that will not affect therapeutic value. No further discounts apply to special sale items, including bulk purchase. Currency Prices on this site are in Australian Dollars. Need Help? Let us help you. Email us or call and we will be glad to answer any questions you may have. Enjoy The Freedom & Choice Of Shopping with Thermomedic! |
| THERMOMEDICTM Thermal Therapy Garments |
| Thermomedic Bio-Ceramic Textiles |
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How To Relieve
Arthritis Pain
Eliminate The Burning
Pain of Carpal Tunnel
Raynauds Disease
Ease Back Pain
Tendonitis
Edema
Ankle Sprain
Elbow Pain
Supination
Swollen Ankles
Knee Pain
How To Prevent
Sports Injuries
Frequently Asked
Questions
Thermomedic FIR
Therapy
Relieve Bursitis Pain
FIR Negative Ion
Therapy
What Is Far Infrared?
Relieve Hip Pain
FIR Therapy Gloves
RSI Pain Relief
Relieve Diabetes
Gout Relief
Lupus
Arthritis Pain
Eliminate The Burning
Pain of Carpal Tunnel
Raynauds Disease
Ease Back Pain
Tendonitis
Edema
Ankle Sprain
Elbow Pain
Supination
Swollen Ankles
Knee Pain
How To Prevent
Sports Injuries
Frequently Asked
Questions
Thermomedic FIR
Therapy
Relieve Bursitis Pain
FIR Negative Ion
Therapy
What Is Far Infrared?
Relieve Hip Pain
FIR Therapy Gloves
RSI Pain Relief
Relieve Diabetes
Gout Relief
Lupus
| Thermomedic Thermal Therapy Garments Coonanbarra Road, Wahroonga, NSW 2076 Correspondence To: P.O. Box 1250 Wahroonga 2076 NSW AUSTRALIA Phone: 61 2 9489 8799 Email: medical.devices@thermomedic.com |
Thermomedic
Hip Support is
ideal following
post-operative hip
replacement
surgery or to aid
recovery from falls
& trauma.
FIR Hip Supports
Hip Support is
ideal following
post-operative hip
replacement
surgery or to aid
recovery from falls
& trauma.
FIR Hip Supports
Thermomedic
FIR Support Socks
provide soothing relief
so are ideal for work,
bed & when walking,
playing tennis, golf &
squash.
Therapy Socks
FIR Support Socks
provide soothing relief
so are ideal for work,
bed & when walking,
playing tennis, golf &
squash.
Therapy Socks
Fingerless FIR
Medical Gloves
Safe, non-toxic cotton
blend fibre with 6%
active ingredient for
soothing non-invasive
pain relief for carpal
tunnel syndrome.
Therapy Gloves
Medical Gloves
Safe, non-toxic cotton
blend fibre with 6%
active ingredient for
soothing non-invasive
pain relief for carpal
tunnel syndrome.
Therapy Gloves
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