| Thermomedic Therapy Garments Delivery Terms & Conditions Goods in stock will be dispatched within 2 working days and in most cases you should receive orders within 3 to 10 working days (Australia Only). Overseas orders allow up to 21 working days for delivery. Occasionally, delays may occur, such as at Christmas, so delivery may take about 31 working days. Orders are dispatched by AUSTRALIA POST. Shipping cost is added to the order as you finalise your purchase. Shipping and postage costs are not refundable. Please be advised that packages are not insured for loss or damage unless you request it. There is an additional charge for registered mail. If you require tracking please email us for costs. Australian Delivery Cost (Please note prices are in Australian Dollars unless otherwise stated) Freight cost is calculated on your total purchase amount. For Australian orders over $69.99 postage is free for delivery in Australia. Please add $8.00 for orders under $69.99 for delivery in Australia. International Delivery Costs are: (Please note prices are in Australian Dollars unless otherwise stated) Freight cost is calculated on your total purchase amount. *Free Delivery on orders over $69.99. Please add $8.00 for orders under $69.99 for delivery outside Australia. Taxes & Duties Any taxes, duties, fees or charges are the responsibility of the buyer. Please check with your local authority for further information. Return, Exchange & Refund Policy We trust that you will be totally satisfied with your Thermomedic purchase. We are happy to suggest other options in the event of an exchange. If for any reason, one of our products does not meet your expectations, simply return the unused item within 14 days of receipt for a full product refund or credit, however, please observe the following conditions. Cancellations Cancellation or change of order must occur prior to us sending your order to you. Where Do I Send My Return Item? Please send your return item to the following address. Use a trackable freight method. We recommend you insure your package for your protection while it is in transit, as we are not able to accept responsibility should it go astray. Send To: Thermomedic Therapy Garments P.O. Box 1250, Wahroonga. 2076 NSW Australia Attention: Customer Support Please refer to your freight or postal company for the status of your returned package. Refunds can take approximately 3 to 7 business days to complete once your return item is received by us. Allow one or two billing cycles for the credit to appear on your statement. You may call or email us to check on the progress of your return, however, we appreciate your patience. Please allow up to two business days for our reply. We are unable to provide refund after 45 days of purchase date. Conditions of Return Freight. Sorry, freight charges are not refundable on returned merchandise unless the return is the result of our error. This also includes special shipping requests, such as express post. We work hard to ensure that every order is filled correctly and that our products are free from defects. If we do make a mistake, you may return your item by mail for a full refund. Shipping cost is non-refundable on returns. Orders sent with our free shipping offer will have the actual shipping cost deducted. Missing Parcels Please check that the correct address was provided to us at checkout. If your parcel hasn't arrived by the time expected we recommend visiting your local Post Office or Mail Centre to see if they are holding it for you. Also check with family members, neighbours or front office staff as they may have accepted it on your behalf. Customer assumes responsibility for any lost or delayed shipments. If a loss or damage should occur, for any reason, we will provide available information to you so you can follow the matter up with your local postal centre. Thermomedic Therapy Garments recommend you have your orders shipped to your post office box or a secure home address. Due to circumstances beyond our control, Thermomedic Therapy Garments are not responsible for untraceable orders. If you trust your country's mail system, then your order should arrive in a safe, timely manner. Customers outside major cities may occasionally take several extra days to receive their orders. ThermomedicTherapy Garments happily send orders by registered post, please contact us for prices. Thermomedic's 14 Day Money Back Guarantee is subject to the following conditions: Contact our Customer Support by phone on 61 02 9651 3000 or email: customer.support@thermomedic.com for your Return Authorization Code & return shipping information to ensure your account is properly credited. Please ensure that your return is first approved by us & accompanied by our Return Authorization Code as we regret, that without this RAC, you will be charged a 10% restocking fee. All products must be returned to us in the original, new, unused condition in which you received it, including the original packaging material, documentation, labels & tags. Items washed, dry cleaned, or soiled are not refundable. Special clearance items are not refundable nor available with free shipping offer* Merchandise returned to us in used, worn or unsaleable condition (as determined by our manager) cannot be accepted for refund & shall be returned to you at your cost. We reserve the right to substitute for a similar item if an identical item is not available. Please note that all returns must be sent freight prepaid. Due to sanitary concerns, we are unable to accept return or exchange of our Hip Support Underpants or other undergarments for any reason. Please choose carefully. Thermomedic will always do their best to provide you with the fastest service possible. Please allow 1-2 business days for standard processing. Return freight charges are the customer's responsibility. 'Undeliverable' or 'Refused by Recipient' returns will be subject to restocking fee & return freight charges. Freight will be the customer's responsibility if we are required to re-send the package. Product Specifications We reserve the right to change product specifications and we cannot guaranteed to exactly match the product. Please be advised that some differences or color variations may occur from time to time. This will not affect the product's performance. Product dimensions, fibre content and description can vary from time to time. Please make allowances for revised product description. Payment Security Orders and payments by Paypal to Thermomedic Therapy Garments are secure. All credit card payments are ENCRYPTED before we receive payment so no one other than the bank has your card information. You will need to enter your credit card details each time you shop as we do not have any record of your credit card details. Shipping In accordance with PayPal requirements, orders can only be sent to the shipping address provided by customer during checkout. If your personal details change after payment please make arrangements with your recipient to forward your order to you. Currency Prices on this site are in Australian Dollars. Need Help? Let us help you. Email us or call and we will be glad to answer any questions you may have. Enjoy The Freedom & Choice Of Shopping with Thermomedic! |
Thermomedic
Therapy Gloves
Safe, non-toxic
cotton blend fibre
with 6% active
ingredient for
non-invasive pain
relief.
Therapy Gloves
Therapy Gloves
Safe, non-toxic
cotton blend fibre
with 6% active
ingredient for
non-invasive pain
relief.
Therapy Gloves
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How To Relieve
Arthritis Pain
Arthritis Treatments
Eliminate The
Burning Pain of
Carpal Tunnel
Raynauds Disease
Ease Back Pain
Tendonitis
Edema
Ankle Sprain
Supination
Swollen Ankles
Knee Pain
How To Prevent
Sports Injuries
Frequently Asked
Questions
Thermomedic FIR
Therapy
Relieve Bursitis Pain
FIR Negative Ion
Therapy
Sciatica & Back
Pain
Bursitis Pain Relief
Elbow Injury & Pain
Hip Injury
Repetitive Strain
Injury
Therapy Gloves
Arthritis Pain
Arthritis Treatments
Eliminate The
Burning Pain of
Carpal Tunnel
Raynauds Disease
Ease Back Pain
Tendonitis
Edema
Ankle Sprain
Supination
Swollen Ankles
Knee Pain
How To Prevent
Sports Injuries
Frequently Asked
Questions
Thermomedic FIR
Therapy
Relieve Bursitis Pain
FIR Negative Ion
Therapy
Sciatica & Back
Pain
Bursitis Pain Relief
Elbow Injury & Pain
Hip Injury
Repetitive Strain
Injury
Therapy Gloves
| T |
| Far Infrared Therapy Treatment |
| THERMOMEDIC Thermal Therapy Garments |
Thermal Therapy
Lumbar Back
Support uses far
infrared technology
for maximum
therapeutic value.
Back Support
Lumbar Back
Support uses far
infrared technology
for maximum
therapeutic value.
Back Support
| TERMS OF USE This site is an online information and communications service for general information only. By using this site you agree to be bound by all of the terms and conditions. We reserve the right to amend or update these terms of use at any time. Use of this site signifies your agreement to the terms of use. Copyright 2010 Thermomedic Thermal Therapy Garments |
| Thermomedic Thermal Therapy Garments Gilligans Road, Dural. 2158 NSW. Correspondence & Returns To: P.O. Box 1250 Wahroonga 2076 NSW AUSTRALIA Phone: 61 2 9651 3000 Email: customer.support@thermomedic.com |
Thermomedic
Thermal Therapy
uses patented
bio-ceramic
minerals that emit
healing thermal
energy to relieve
pain, reduce
swelling, bruising &
promote healing of
injured tendons
and joints in horses
Therapy Leg Pads
Thermal Therapy
uses patented
bio-ceramic
minerals that emit
healing thermal
energy to relieve
pain, reduce
swelling, bruising &
promote healing of
injured tendons
and joints in horses
Therapy Leg Pads
| FREE Delivery World-Wide on Orders Over $69.99* |
 |
International Delivery Costs are:
(Please note prices are in Australian Dollars unless otherwise stated)
Small Parcel (under 250 gm) $7.50 NZ, ($10 UK & US)
Parcel (under 500 gm) $9.00 NZ, ($15 UK & US)
Medium Parcel (to 1kg) $11.50 NZ, ($19 UK & US )
Large Parcel (to 2kg) $14.50 NZ, ($49 UK & US)
(Please note prices are in Australian Dollars unless otherwise stated)
Small Parcel (under 250 gm) $7.50 NZ, ($10 UK & US)
Parcel (under 500 gm) $9.00 NZ, ($15 UK & US)
Medium Parcel (to 1kg) $11.50 NZ, ($19 UK & US )
Large Parcel (to 2kg) $14.50 NZ, ($49 UK & US)