| Thermomedic Therapy Garments Delivery Goods in stock will be dispatched within 2 working days and in most cases you should receive orders within 3 to 10 working days (Australia Only). Overseas orders allow up to 14 working days for delivery. The majority of orders are dispatched by POST. Shipping cost is added to the order as you finalise your purchase. Shipping and postage costs are not refundable. Please be advised that packages are not insured for loss or damage unless you request it. There is an additional charge. Australian Delivery Cost (Please note prices are in Australian Dollars unless otherwise stated) Freight cost is calculated on your total purchase amount. For Australian orders over $69.99 postage is free for delivery in Australia. Please add $8.00 for orders under $69.99 for delivery in Australia. International Delivery Costs are: (Please note prices are in Australian Dollars unless otherwise stated) Free Delivery on orders over $69.99. Delivery for international orders is just $8.00. Taxes & Duties Prices include GST. All other local taxes, duties & charges are the responsibility of the buyer. They are non-refundable. Return, Exchange & Refund Policy We trust that you will be totally satisfied with your Thermomedic purchase. We are happy to suggest other options in the event of an exchange. If for any reason, one of our products does not meet your expectations, simply return the unused item within 14 days of receipt for a full product refund or credit, however, please observe the following conditions. Cancellations Cancellation or change of order must occur prior to us sending your order to you. Where Do I Send My Return Item? Please send your return item to the following address. Use a trackable freight method. We recommend you insure your package for your protection while it is in transit, as we are not able to accept responsibility should it go astray. Send To: Thermomedic Therapy Garments P.O. Box 1250, Wahroonga. 2076 NSW Australia Attention: Customer Support Please refer to your freight or postal company for the status of your returned package. Refunds can take approximately 3 to 7 business days to complete once your return item is received by us. Allow one or two billing cycles for the credit to appear on your statement. You may call or email us to check on the progress of your return, however, we appreciate your patience. Please allow up to two business days for our reply. Conditions of Return Freight. Sorry, freight charges are not refundable on returned merchandise unless the return is the result of our error. This also includes special shipping requests, such as express post. We work hard to ensure that every order is filled correctly and that our products are free from defects. If we do make a mistake, you may return your item by mail for a full refund. Thermomedic's 14 Day Money Back Guarantee is subject to the following conditions: Contact our Customer Support by phone on 61 02 9651 3000 or email: customer.support@thermomedic.com for your Return Authorization Code & return shipping information to ensure your account is properly credited. Please ensure that your return is first approved by us & accompanied by our Return Authorization Code as we regret, that without this RAC, you will be charged a 10% restocking fee. All products must be returned to us in the original, unused condition in which you received it, including the original packaging material, documentation, labels & tags. Items washed, dry cleaned, or soiled are not refundable. Special clearance items are generally not refundable. Merchandise returned to us in used, worn or unsaleable condition (as determined by our manager) cannot be accepted for refund & shall be returned to you at your cost. 'Sales Specials' items may only be returned for replacement if faulty and not for refund. We reserve the right to substitute for a similar item if an identical item is not available. Please note that all returns must be sent freight prepaid. For sanitary reasons, we are unable to accept return or exchange of our Hip Support Underpants or other undergarments. Thermomedic will always do their best to provide you with the fastest service possible. Please allow 1-2 business days for standard processing. Return freight charges are the customer's responsibility. 'Undeliverable' or 'Refused by Recipient' returns will be subject to restocking fee & return freight charges. Freight will be the customer's responsibility if we are required to re-send the package. Product Specifications We reserve the right to change product specifications and we cannot guaranteed to exactly match the product. Please be advised that some differences or color variations may occur from time to time. This will not affect the product's performance. Payment Security Orders and payments by Paypal to Thermomedic Therapy Garments are secure. All credit card payments are ENCRYPTED before we receive payment so no one other than the bank has your card information. You will need to enter your credit card details each time you shop as we do not have any record of your credit card details. Currency Prices on this site are in Australian Dollars. Enjoy The Freedom & Choice Of Shopping with Thermomedic! |

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| Thermomedic Thermal Therapy Garments Gilligans Road, Dural. 2158 NSW. Correspondence & Returns To: P.O. Box 1250 Wahroonga 2076 NSW AUSTRALIA Phone: 61 2 9651 3000 Email: customer.support@thermomedic.com |

| FREE Delivery World-Wide on Orders Over $69.99 |